Samsung’s Leadership Team, Independent Experts Discuss Investigation, Path Forward

Galaxy Note7 Press Conference_TUV Rheinland AG_Holger Kunz, Executive Vice President Products
Galaxy Note7 Press Conference_TUV Rheinland AG_Holger Kunz, Executive Vice President Products

SEOUL – January, 23, 2017 – Following several months of in-depth investigations, Samsung Electronics today announced the cause of the Note7 incidents and measures to prevent a recurrence during a press conference held in Seoul, Korea. DJ Koh, President of Mobile Communications Business, Samsung Electronics, shared detailed results of the investigation and expressed his sincere apology and gratitude to Galaxy Note7 customers, mobile operators, retail and distribution partners and business partners for their patience and continued support.

Koh was joined by executives from UL, Exponent and TUV Rheinland, leading independent industry groups that conducted their own investigation into various aspects of the Galaxy Note7 incidents.

Galaxy Note7 Press Conference_UL_Sajeev Jesudas, President, Consumer Business Unit
Galaxy Note7 Press Conference_UL_Sajeev Jesudas, President, Consumer Business Unit

Speakers included:

  • Sajeev Jesudas, President, Consumer Business Unit, UL
  • Kevin White, Ph.D, Principal Scientist, Exponent
  • Holger Kunz, Executive Vice President Products, TUV Rheinland AG

Speakers discussed the findings of the investigations in depth and unveiled new measures Samsung has taken to respond to the incidents.

Galaxy Note7 Press Conference_DJ Koh, President of Mobile Communication Business
Galaxy Note7 Press Conference_DJ Koh, President of Mobile Communication Business

Based on what the company learned from the investigation, Samsung implemented a broad range of internal quality and safety processes to further enhance product safety including additional protocols such as the multi-layer safety measures and 8-Point Battery Safety Check. Samsung also formed a Battery Advisory Group of external advisers, academic and research experts to ensure it maintains a clear and objective perspective on battery safety and innovation. Battery Advisory Group members include:

  • Clare Grey, Ph.D., Professor of Chemistry, University of Cambridge
  • Gerbrand Ceder, Ph.D., Professor of Materials Science and Engineering, UC Berkeley
  • Yi Cui, Ph.D., Professor of Materials Science and Engineering, Stanford University
  • Toru Amazutsumi, Ph.D., CEO, Amaz Techno-consultant
Galaxy Note7 Press Conference_Exponent Inc._Kevin White, PhD, Principal Scientist
Galaxy Note7 Press Conference_Exponent Inc._Kevin White, PhD, Principal Scientist

“For the last several months, together with independent industry expert organizations, we conducted thorough investigation to find cause to the Galaxy Note7 incidents.” Koh said, “Today, more than ever, we are committed to earning the trust of our customers through innovation that redefines what is possible in safety, and as a gateway to unlimited possibilities and incredible new experiences.”

For additional information or to view the full press conference, visit www.samsung.com/galaxy

01 Large-Scale Test Facility_Charge and Discharge
01 Large-Scale Test Facility_Charge and Discharge
02 HW Investigation_Back Cover
02 HW Investigation_Back Cover
03 HW Investigation_Iris Scanner
03 HW Investigation_Iris Scanner
04 8-Point Battery Safety Check_X-ray
04 8-Point Battery Safety Check_X-ray
05 8-Point Battery Safety Check_OCV
05 8-Point Battery Safety Check_OCV

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