Dell Announces New AI Driven Headset Portfolio

In the fast-paced and ever-evolving landscape of the modern workplace, effective communication is the cornerstone of productivity and collaboration. Combine that with the impact of AI on the future of work, the increase in hybrid work and the overall emphasis on employee experience, and it is exactly why Dell Technologies is investing in its peripheral portfolio with the latest technological innovations. Simply put – Dell knows that customers need more than a PC to work – they need a comprehensive ecosystem across peripherals, software, support and services to be productive as possible in the place, space and pace at which employees work.

Dell Technologies has announced an all-new line up of Dell intelligent headsets, built from the ground up with the latest AI-driven technology. With world class noise canceling performance and long-lasting, comfortable wear, these wireless and wired headsets are reliable for all-day conferencing.

Dell presents the intelligent wireless and wired headsets, the Dell Pro Wireless ANC Headset (WL5024) and Dell Pro Wired ANC Headset (WH5024). Each is equipped with built-in AI-driven noise cancellation microphones that pick up and filter out background noises, offering a new level of audio experience.

See below for a breakdown of top features:

• AI- Driven Technology: AI-driven noise cancellation microphones pick up and filter out background noises for clear communication. By utilising a robust AI-processing model, environmental noise cancellation is more intelligent, reliable, and accurate in distinguishing human voices from surrounding noises.
• Clear Listening: Both headsets offer Active Noise Cancellation (ANC) that reduces and blocks out unwanted environmental noise making it easier to focus on what is being listened to. The WL5024 is taken a step further by offering a more sophisticated Hybrid ANC which combines both feed-forward and feed-back ANC providing better noise reduction across a broader range of frequencies.
• Collaborate effortlessly: Wireless devices can be paired effortlessly and securely in just one-click using Dell Pair software[1] and customise audio settings with Dell software.
• Convenience: Smart sensors mute conversation when the WL5024 wireless headset is removed and resumes the call when it is put back on, while the WH5024 Pro Wired ANC boasts easy in-line control for common tasks.
• Swift Connection: Flip the discreet boom mic down to answer calls/unmute and flip up to mute or neatly tuck it away when not in use.
• Sleek Design: With ergonomics and comfort in mind, the headsets are built with premium quality materials that include adjustable leatherette headband and replaceable[2] memory foam ear cushions.
• Platform Compatibility: Certified for Microsoft Teams (Open Office) and Zoom, compatible with leading UC platforms. Open Office qualification includes the strictest test on how the headset microphone suppresses surrounding noise and office conversation from multiple directions. This certification provides the ultimate assurance that the headset meets the premium microphone standard in an open office environment.
• Long-Lasting Battery: Easily charge the wireless headset (WL5024) by placing it on the charging dock[3] for convenient rapid charging with up to 8 hours in 15min. On a full charge, enjoy up to 78 hours[4] of listening time.

Expanding the portfolio even further, and available now are the Dell Wireless Headset (WL3024) and Dell Wired Headset (WH3024). Easy to use, these headsets make the perfect choice for the everyday, no-frills consumer who is looking to benefit from a smooth sailing workday.

For spec sheets and product imagery, please access the press kit here.

Pricing & Availability

Accessories Pricing & Availability 

[1] Dell Pair is available on select Dell PCs

[2] Sold Separately

[3] Sold Separately

[4] Based on Dell analysis (busy light and ANC off mode) of battery life usage model calculations assumption of an average use of 8 hours a day, Nov 2023.  Results vary depending on use, operating conditions and other factors.