Warning: vivo Malaysia Raises Alarm on the Rise of Counterfeit Phones in the Market

Kuala Lumpur, 26 June 2023- Recently vivo Malaysia, a leading smartphone brand, has discovered a concerning proliferation of counterfeit vivo smartphones in the market. These fake devices pose a significant risk to consumers who may unknowingly purchase them, leading to potential safety hazards and lack of support.

To protect customers from such fraudulent activities, vivo Malaysia is issuing a warning and providing guidelines to help users differentiate between genuine and fake vivo smartphones. The following models have been identified as common targets for counterfeiting:

• If the smartphone is genuine, all relevant information about the device will be displayed.

• In the case of a fake smartphone, the website will indicate that the IMEI is not supported.

For further assistance and verification, users can contact the vivo Malaysia hotline at 1800-81-2836. The customer service representatives will be able to verify if the purchased device is genuine or fake.

Purchasing fake vivo smartphones exposes users to various risks, including the absence of warranty coverage, potential safety hazards such as device malfunctions or explosions, and the lack of SIRIM certification, which guarantees compliance with Malaysian regulatory standards.

To ensure the authenticity of your vivo smartphone, it is recommended to make your purchase from the authorised channels below: 

• vivo concept stores
• Authorised dealers store
• vivo official E-store, Shopee and Lazada flagship store

vivo Malaysia remains committed to providing high-quality, authentic smartphones to its customers. Additionally, vivo Malaysia also urges users to exercise caution when purchasing vivo smartphones and to verify the authenticity of their devices using the provided resources.

For more information, stay tuned to vivo Malaysia’s official Facebook Page.