Delivers Professional, Multi-brand Services to Consumers
Highpoint Service Network Corporation, a multi-brand inspection, repairs and maintenance service provider under the Acer Group, announces today that it has completed preliminary deployment of offices in six markets— Taiwan, Malaysia, Thailand, the Philippines, Indonesia, and Vietnam. In collaboration with local partners, Highpoint will continue to expand its coverage and range of services. Extending enterprise services to general consumers, Highpoint plans to launch consumer campaigns throughout the markets, offering direct experiences.
Founded in 2018 and headquartered in Taiwan, Highpoint Service Network’s objective was to expand its presence in the Asia Pacific market. Although Highpoint Service Network is a young company, it is certainly not new to the market. The core team, from Acer Inc., has solid experience in delivering maintenance services to the Group. In particular, Highpoint Service Network Sdn. Bhd., its Malaysian subsidiary, has more than two decades of service experiences with local affiliates. Highpoint is a new company with mature technologies and impressive track records.
Key service offerings include transnational support and authorized inspection, repairs and maintenance for global brands that cover computers and peripherals, office and consumer electronics, servers and workstations, network and server facilities. Currently, Highpoint has set up subsidiaries with countrywide coverage in Malaysia, Thailand, the Philippines, Indonesia, and Vietnam, in addition to Taiwan. Especially for archipelagic states such as the Philippines and Indonesia, Highpoint broadens service availability with more than 100 service partners. Such wide coverage makes Highpoint stand out from competitors, enabling easy and convenient access to corporate users and consumers in remote islands.
“A transnational maintenance and repair service that involves multiple brands requires a range of technical certifications. In addition to the maintenance process and quality control, a comprehensive geographic service coverage is a must in order to provide a consistent quality of customer service, especially for urgent needs,” says Andrew Hou, Chairman of Highpoint Service Network Corporation.
He continued, “We have a well-rounded and seasoned system service team providing professional, enterprise and value-added services. We work closely with local partners to provide multi-brand consulting services, so that no matter where users are, they can expect efficient access to authorized support. With these unparalleled advantages in the industry, Highpoint is indeed a best partner for our global brands.”
Today, Highpoint is providing authorized services for more than 30 international brands for computers, mobile phones, printers, home appliances, etc. in nearly 20 categories consisting of more than 100 SKUs (Stock Keeping Units). The number of supported brands and products are still growing, thanks to its comprehensive services in various fields. Its service team and engineers have received rigorous and complete training from both Highpoint and the global brands, and will receive regular and non-scheduled audits from the global brands and from the Highpoint to ensure the service can be always delivered on time with assured quality. In addition, Highpoint features “holistic” services catering to customer needs, from pre-sale consulting, product configuration, warranty, maintenance, to product scrapping. Highpoint can support all important aspects of a product life cycle, reducing the burden on companies and consumers, and improving product performance and reducing environmental impact.
To fulfill the needs of English-speaking customers, Highpoint is now offering BPO (Business Process Outsourcing; Global Call Center) services from the Philippines. Innovative business models are what make Highpoint a preferred solution provider for enterprises and general consumers.
About Highpoint Service Network
Highpoint Service Network Corporation was established in Taiwan in September 2018 by professionals from Acer Inc. It has successively established subsidiaries in Malaysia, Thailand, the Philippines, Indonesia, Vietnam with the philosophy of “Global Brand, Local Touch”. Main service categories include— multi-brand inspection, repairs and maintenance services, and transnational customer service. Please visit our official website at www.hsnservice.com for more information.
